Service Source
iMac G5, 20-inch (Ambient Light _Sensor)
Updated 2 November 2006
iMac G5 Repair Extension Program for Power Supply Issues
On November 2, 2006, Apple announced the iMac G5 Repair Extension Program (REP) for Power Supply Issues. This program applies to iMac G5 20-inch (Ambient Light Sensor) computers exhibiting power-related issues as a result of a specific component failure within the computer's power supply. Program instructions and the CompTIA code for the iMac G5 Power Supply REP repair are provided in this section.
Overview
The iMac G5 Repair Extension Program (REP) for Power Supply Issues is a worldwide program that applies to iMac G5 20-inch (Ambient Light Sensor) models sold worldwide between May 2005 and October 2005 that feature a 2.0GHz G5 processor and that have power-related issues as a result of a specific component failure within the computer's power supply.
Eligible iMac G5 20-inch (Ambient Light Sensor) models will exhibit one of the following power-related issues:
- System will not start up after the power button is pressed
- System shuts down intermittently
The iMac G5 REP for Power Supply Issues covers affected iMacs for up to three (3) years from the original date of purchase. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
Eligible Products
1. The ¡Mac G5 Repair Extension Program applies to 20-inch iMac G5 systems that:
- Were sold worldwide between May 2005 and October 2005
- Feature a 20-inch display and 2.0GHz G5 processor
- Have an EMC (Electro-magnetic compatibility) number of 2056, which is printed in the lower right corner of the product serial number tag.
Repair Strategy
Required service parts for this program are available so that certified technicians may create a repair at an Apple service provider location.
Asia-Pacific, Canada, Europe (except IMCs), Japan, United States:
Warranty Repairs: If an iMac product eligible for this program is currently covered by an Apple warranty or extended service agreement, create the repair in the usual manner. However, it is extremely important that you select the CompTIA Code created for this program (see Special CompTIA Code section) for the repair.
Out-of-Warranty Repairs: Until further notice, Apple asks that service providers in all regions that use GSX select the "Mark for Review" checkbox on all out-of-warranty repairs created for iMac products eligible for coverage under this repair extension program. In addition, it is extremely important that you select the CompTIA Code created for this program (see Special CompTIA Code section) for the repair.
Apple Retail
For the repair to be covered, Mac Genii should make the following selections in GCRM to ensure the iMac G5 Power Supply Issues REP CompTIA code is assigned to the in-store repair: • Service Type: In-store Repair
- Reason for Service: Power Supply Failure
- Component: Power
- Issue: iMac G5 (ALS) 20"/Power Supply REP
- CompTIA Modifier: select most appropriate
For out-of-warranty computers, check the Override Warranty box in the Coverage section of GCRM and select "Quality Program" for the reason. To generate the QP code, click on the magnifying glass icon and select the Quality Program ID. Choose IMPSQP iMac Power Supply QP.
European IMCs:
For repairs covered under the iMac G5 REP for Power Supply Issues, IMCs in Europe must order power supplies as stock parts using the part number listed above. To receive credit for the covered power supplies ordered as stock parts, IMCs must request an RMA number from the SPS team and return the defective parts to Apple with the RMA number.
Latin America:
Latin American service providers should order parts for this repair extension program in the usual manner. Service providers submitting a warranty claim should select "Quality Programs" as the claim type. Ensure the defective power supplie's serial number is entered in the Defective SN field.
Customers are responsible for transportation costs to eligible service providers and retail stores.
Troubleshooting
- If the computer is eligible, remove the rear cover and remove the power supply.
- Turn the power supply over to view the label. Affected power supplies have:
- An Apple part number of 614-0326 or 614-0366 (see red arrow).
- A EEE code of THH or RZV located on the power supply serial number (see black arrow).
3. Replace the power supply if the system and power supply meet the criteria mentioned above.
Replacement Parts
If a power supply must be replaced, order on a like-for-like basis only. The following part is eligible to be replaced under this repair extension program:
661-3625 Power Supply, iMac G5 20" Ambient Light Sensor *
Note: The above is the only approved power supply replacement for iMac G5 repairs covered under the iMac G5 REP for Power Supply Issues.
Apple will charge service accounts for any parts ordered for repairs involving units eligible for the iMac G5 REP for Power Supply Issues that are not related to this program and are not covered by warranty or an extended AppleCare service agreement.
* This power supply replacement will be excluded from the Service Excellence measurement, and is no longer available as a Do-It-Yourself (DIY) part.
Special CompTIA Code
Apple has created the following two CompTIA Codes that must be used for repairs on iMac products eligible for coverage under the iMac G5 REP for Power Supply Issues:
For Asia- Pacific, Canada, Europe, Japan and United States (for repairs that are not MailIn Repairs):
- Use CompTIA Code 661: iMac Power Supply REP when replacing a power supply board under the iMac G5 Power Supply REP, whether or not the computer is covered by warranty or an extended service agreement.
For Japan (Mail-In repairs only)
- Use CompTIA Code 661: iMac Power Supply REP for power supply repairs covered under the iMac G5 Power Supply REP
- Use CompTIA Code 662: iMac Power Supply REP (multiple issues) for products exhibiting the symptoms listed above, but requiring repairs in addition to those covered by the iMac G5 Power Supply REP.
Reimbursement Strategy
Apple is aware that some customers may have paid for out-of-warranty repairs that qualify under this program. If your customers' iMac was repaired out of warranty and they believe the repair qualified under the iMac G5 Power Supply REP, Apple will review their claim and determine if the customers qualify for reimbursement of the repair cost.
If the claim is determined to be eligible for repair under the iMac G5 Power Supply REP, Apple will reimburse your customer directly.
Apple will work with service providers to inform affected customers (where contact information is available) about details on the reimbursement process. If your service location has conducted any out-of-warranty repairs that are eligible under this program, Apple will contact you in the near future to coordinate communications to affected customers.
Note: Service that was performed to repair damage caused by accident or misuse is not covered under this program.
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